These days lots of consumers/customers are bloggers. They not only blog, but they use review websites, send lots of email, and can easily spread a message to thousands of people (or more) in minutes. Credo Mobile should learn from this. Negative word-of-mouth goes a long way on the Internet.
Amazing how fast companies will work to save their reputation. Thanks for posting this, my phone got turned back on yesterday in the early evening.
That’s awesome they responded to you. What’s really amazing is when companies totally ignore what people say online, as their reputation goes down the drain…